Privacy Policy

1. Information we may collect

Grand Rush Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the choices you make and the information needed to operate a secure online gambling environment. Some information is provided directly by you, while other information is created or collected automatically when you use the website.

Account and personal details

When you register or update an account, we may handle details such as your name, date of birth, contact information, username, account preferences and records of your communications with support. We may also handle information relating to responsible gambling settings, account restrictions, complaints, requests and other interactions connected with your account.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information. This can include identity documents, proof of address, images or other information needed to complete checks. Verification material may be reviewed by us or by specialist service providers acting on our behalf. You should only provide documents through approved website or support channels.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related account activity. Payment information may be processed by payment providers. We may receive information needed to confirm, reconcile, investigate or support a transaction without necessarily receiving complete payment credentials.

Device, usage and cookie information

When you access the website, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language settings, pages viewed, access times, approximate location based on technical data, referring pages and interaction details. We may also collect information through cookies and similar technologies, as described below.

Information from other sources

We may receive information from payment, identity verification, fraud prevention, security, analytics, customer support and other service providers. We may also receive information where another person contacts us about an account, or where information is available to help protect the website, users or the integrity of transactions.

2. How we use information

Personal information is used for purposes connected with providing and managing the website and its services. We aim to collect and use information in a way that is relevant to those purposes. Depending on the circumstances, information may be used for the following activities:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age, eligibility and account ownership.
• Carrying out anti-fraud, security, risk and financial crime checks.
• Detecting suspicious, prohibited or unauthorised activity and protecting the website from misuse.
• Providing customer support, responding to questions and managing complaints or requests.
• Maintaining website functionality, reliability, performance and security.
• Understanding how players use the website so that features and user experience can be improved.
• Sending service communications about your account, transactions, security, changes or important operational matters.
• Sending marketing communications where permitted and where you have provided the relevant consent or preference.
• Meeting record-keeping, verification, responsible gambling and other legal or compliance obligations.
• Establishing, exercising or defending legal rights and responding to lawful requests.

We may use combined or de-identified information for reporting, analysis, security and service improvement where it no longer reasonably identifies an individual. We do not treat a request to stop marketing as a request to stop essential service messages. For example, operational communications about account security or transactions may still be sent when necessary.

3. Sharing, security and international handling

Grand Rush Casino may share information when this is reasonably necessary to provide services, protect users, operate the website or meet an obligation. Information may be shared with carefully selected providers that support hosting, technology, payments, identity verification, fraud prevention, security, analytics, communications, customer support and record management. These providers should only use information for the services they provide or as otherwise permitted.

Information may also be shared where you ask us to do so, where it is needed to complete a transaction, where it is necessary to investigate suspected fraud or security issues, or where disclosure is required or permitted by applicable requirements. We may share relevant information in connection with a business change, such as a restructuring or transfer of services, subject to appropriate safeguards.

Some service providers may process information in countries outside Australia. Where information is handled overseas, reasonable steps are taken to support appropriate protection and to require service providers to handle information securely and only for authorised purposes. The privacy protections available in another country may not be identical to those in Australia.

Keeping information secure

We use administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, system or transmission over the internet can be guaranteed to be completely secure, so you should use a strong password, keep account details confidential and contact support promptly if you suspect unauthorised activity.

If a security incident affects personal information, we will assess the situation and take steps that are appropriate to the circumstances, which may include investigating the incident, limiting its impact and providing notifications where required.

4. Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Grand Rush Casino may use cookies to keep the website working, remember settings, support account functions, improve security, understand website usage and measure the effectiveness of communications or promotions. Some cookies may be placed by service providers that help operate analytics, security, payment or other website functions.

Cookies may be temporary and expire when you close your browser, or they may remain on your device for longer to remember preferences. Some cookies are essential for requested services and may not be available for disabling through ordinary website controls. Other cookies may be optional and may be managed through available settings.

You can manage or delete cookies through your browser settings. Your browser may allow you to block all cookies, accept cookies only from certain websites or receive a notification before a cookie is stored. Blocking or deleting cookies may affect how the website operates, including account functions, preferences and security features.

5. Your privacy choices, retention and contact

Your data rights

Subject to applicable requirements and reasonable identity checks, you may ask us to take action in relation to your personal information. You can contact us to request access to personal information held about you, ask for inaccurate or incomplete information to be corrected, request deletion of your information where deletion is available, or withdraw consent to marketing communications.

To exercise these rights, email support@grandrushcasino.wtf. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account access, identity documents, payment information or sensitive details. If you withdraw consent to marketing, changes may take a reasonable time to apply, and you may continue to receive essential service messages.

Some requests may be limited or declined where retaining or using information is necessary for security, fraud prevention, transaction records, dispute handling, legal compliance or another permitted purpose. If we cannot complete a request in full, we will aim to explain the reason in general terms.

How long information is kept

We retain personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute management, reporting and compliance. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Some records must be kept for a period required by law even after an account is closed or a deletion request is made. This can include identity, transaction, account, communication and security records. Information retained for these reasons will continue to be protected and will not be used for unrelated purposes.

Changes to this policy

This Privacy Policy may be updated when our services, technologies, practices or applicable requirements change. The updated version will be made available on the website and will apply from the date it is published, unless stated otherwise. We encourage you to review this page from time to time so you remain aware of how information may be handled.

If you have a privacy question, want to exercise a data right or believe your information has been handled incorrectly, please contact support@grandrushcasino.wtf. We will review your request and respond in accordance with applicable requirements and the circumstances of your enquiry.